3 SkyTab POS Features You’re Probably Underusing (and Why Your Customers Will Love Them)

SkyTab POS features are easy to overlook, but when you tap into them, they can make a huge difference for your staff efficiency and guest satisfaction.

Here are a few features you might be underusing, and why they’re game-changers for both your team and your guests.

1. Wait List Feature: Text Your Guests When Their Table Is Ready

How many times have guests hovered around your restaurant waiting for a table, or worse, left because the wait was too long? With SkyTab’s Wait List feature, you can send guests a text message when their table is ready.

Why this matters:

• Guests can relax, shop nearby, or enjoy a drink without worrying about losing their spot.
• You reduce crowded lobbies and create a smoother flow for your staff.
• Your guests feel valued, they’re not just another name on the list.

2. KDS “Order is Ready” for Online Orders: Streamline Takeout and Delivery

Online orders are booming, but managing them alongside in-house orders can get chaotic without the right system. SkyTab’s KDS “Order is Ready” feature makes it simple: as soon as an online order is ready, it’s flagged on the KDS so your staff knows exactly when to complete and package it.

Why this matters:

• Orders from online platforms appear directly on the KDS, reducing mistakes and missed orders.
• Your team can track prep times and ensure each order is accurate and delivered on schedule.
• Guests get their food correctly and on time, boosting satisfaction and encouraging repeat business.
  
  

Pro tip: Use the "Order is Ready" status to automatically notify delivery drivers or takeout guests, keeping your counter clear and your food hot.

4. 5-Star Ratings on Handhelds: Training and Encouragement in One

SkyTab lets you collect 5-star ratings right on your handheld devices. Besides a review tool, you can also think of it as a way to train and motivate your team.

Why this matters:

• Positive feedback reinforces great service and gives your team tangible recognition.
• Constructive comments can be used for training, helping everyone level up.
• Guests feel heard, which boosts loyalty and encourages word-of-mouth referrals.

Pro tip: Share weekly highlights with your staff. Celebrating small wins keeps morale high and creates a customer-focused culture.

Final Thoughts

When you use SkyTab features like these, you’re not just improving efficiency, you’re showing your guests you care about their time, satisfaction, and overall experience.

So take a look at your POS. Are you using these features to their full potential? Your guests and your team will thank you!